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HOLOUNCOSER
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  Terms of Service (Law of HK)

                                                      

These Terms of Use (hereinafter referred to as "these Terms") ) is HOLOUNCOSER (hereinafter referred to as "the Site"). ) Users (as defined in Article 1) are deemed to have agreed to these Terms by using this site.

These Terms and Conditions and each Policy and Guide on this Site (Returns/Refunds, Cancellations, Shipping, Privacy, Coupons, etc.) Hereinafter referred to as the "Individual Regulations." If there is any contradiction in the content of the provisions, the individual provisions shall take precedence.

Article 1 (Definitions)

The terms used in these Terms have the following meanings.

  1. "User": Anyone who uses this site by browsing, registering as a member, making purchases, making inquiries, or other means
  2. "Member": A person who registers as a member by the method prescribed by our company and approved by our company
  3. "Products": Costumes, wigs, related products, custom-made/made-to-order items, etc. sold on this site
  4. "Order": The user's application to purchase products on this site
  5. "Content": All text, images, designs, logos, UI, data, etc. on this site

Article 2 (Application)

  1. These Terms apply to all relationships between our company and users regarding the use of this site.
  2. Our company may establish individual regulations on this site, and such individual provisions form part of these Terms.

Article 3 (Amendments to the Terms)

  1. Our company may amend these terms in the event of legal revisions, changes to service content, security needs, or other reasonable reasons.
  2. If significant changes are made, we will notify you of them by posting on this website or other prescribed methods within a reasonable notice period.
  3. The revised Terms and Conditions shall apply from the effective date displayed on this site.
  4. However, in principle, changes apply to usage relationships after the effective date and do not affect individual sales contracts already concluded (except where legally required).

Article 4 (Member Registration and Account Management)

  1. Those wishing to register as members must apply by providing truthful and accurate information in the manner prescribed by our company.
  2. If the application is incomplete or if we determine it is inappropriate, we may refuse to approve the registration.
  3. Members are responsible for managing their ID, password, and other authentication information, and will not allow third parties to use them.
  4. Even if members suffer damages due to theft or leakage of authentication information, unless the Company is at fault or grossly negligent, the Company shall not be liable.
  5. Members may apply for withdrawal (account deletion) using the method prescribed by our company. After withdrawal, you may no longer be able to view your order history or other information.

Article 5 (Formation of Orders and Contracts)

  1. Once the user completes the order process on this site, a purchase request is made to our company.
  2. A sales contract is established when our company accepts the order and processes the order by the method prescribed by our company (such as order confirmation notification, order status update, payment completion confirmation, etc.).
  3. We may refuse to accept orders or cancel them after confirmation in the following cases:
  • If the input information is false, incorrect, or incomplete
  • If payment is incomplete, payment is not made, or there is suspicion of fraudulent use
  • If fulfillment is difficult due to out-of-stock, difficulties in manufacturing/procurement, regions where delivery is not possible, or import/export regulations.
  • Other cases deemed inappropriate by our company

Article 6 (Price Display, Currency, and Taxes)

  1. Product prices are subject to the information displayed on this site. Listed prices are, in principle, tax included.
  2. If shipping fees or handling fees apply, they will be displayed on the checkout screen (final confirmation screen).
  3. Due to currency fluctuations and other factors, the display and payment amount may fluctuate (subject to processing by the payment provider).
  4. If there is a clear display error (such as a difference in order), we may cancel the order.

Article 7 (Display and Images)

  1. Product images are made as close to the actual product as possible, but colors and textures may vary depending on viewing environment.
  2. Specifications, accessories, and parts may change without notice due to production timing or improvements. The latest information will be prioritized on the product page.

Article 8 (Payment)

  1. Users shall pay using the payment methods specified by our company (credit card, PayPal, etc.).
  2. Disputes related to payment shall, in principle, be resolved between the user and the payment service provider. However, we will respond within the scope of our reasonable cooperation.

Article 9 (Delivery, Delivery, and Risk Bearing)

  1. Delivery times may vary depending on product type (in-stock items, pre-order items, made-to-order products, etc.), manufacturing conditions, logistics conditions, weather, and other circumstances.
    The delivery dates, estimated shipping dates, and other information displayed on this site are only approximate estimates; we do not guarantee the arrival date or time of the product.
  2. If delays, returns, or other issues arise due to the user's relocation, incorrect address, delayed receipt, inability to receive due to absence, or other reasons attributable to the user, our company shall not be liable.
    Please note that if the product is returned or if the delivery address needs to be changed after shipment, redelivery fees, forwarding fees, and other additional charges may apply.
  3. As a general rule, the risk bearing of the product (risk of loss, damage, or any other damage) will be transferred to the user at the time the Company hands over the product to the delivery company.
    However, if the user qualifies as a consumer and there are specific applicable laws and regulations, such laws and regulations shall apply, and in principle, the risk burden will be transferred at the time the user receives the product.

Article 10 (Changes and Cancellations)

Changes or cancellations of your order may vary depending on the product type and progress. For more details Cancellation Policy are prioritized for application.
Even if we agree to a refund, the refund amount will generally be limited to the amount actually paid (coupon discounts, point usage, etc. are not eligible for refund). (This is subject to individual regulations).

Article 11 (Returns, Exchanges, and Refunds

  1. The conditions for returns, exchanges, and refunds are:Return and Refund Policy (Return Policy) are prioritized for application.
  2. In cases of company circumstances (defective products, misdelivery, damage, missing items, etc.), in principle, a request must be submitted within 10 days of product arrival (details follow individual regulations).
  3. Even if we agree to a refund, the refund amount will generally be capped at the actual amount paid.

Article 12 (Coupons, Points, etc.)

The terms of use, expiration dates, applicable products, compatibility and cancellation of coupons, points, and campaign benefits are governed by the rules separately established by our company and the displays on this website. Cancellation/refund handling (such as restoration) will follow individual regulations.

Article 13 (Prohibited Acts)

Users must not engage in the following acts.

  1. Acts that violate laws or public order and morals
  2. Acts that infringe on the rights and interests of our company or third parties (intellectual property rights, privacy, etc.)
  3. Unauthorized access, impersonation, excessive system load, and operational disruption
  4. Registration and provision of false information, fraudulent acts
  5. Providing benefits to antisocial forces or equivalent acts
  6. Other acts
    deemed inappropriate by our company ※ Resale itself is not strictly prohibited, but acts falling under the above, violations of laws, rights violations, or resale for fraudulent purposes are prohibited.

Article 14 (Suspension, Suspension, and Termination of Service)

Our company may suspend or interrupt all or part of this site without prior notice due to maintenance, failures, disasters, or communication line malfunctions. Unless there is intent or gross negligence by the company, we are not liable for any damages resulting from such damages.

Article 15 (Disclaimer of Liability and Warranty)

  1. We make no express or implied warranties regarding the content, functionality, safety, accuracy, or fitness for a particular purpose of this site.
  2. We are not responsible for delays or non-performance caused by force majeure (weather, war, terrorism, epidemics, laws and regulations, logistics congestion, strikes, etc.).
  3. Our company shall not be responsible for disputes arising between users and third parties as a result of their use of this site, unless there is intentional or gross negligence by our company.

Article 16 (Limitation of Damages)

Even if our company is liable for damages, except in cases of our own intent or gross negligence, our liability shall be limited to the amount equivalent to the actual product price paid by the user to us for the order that caused such damages. We are not responsible for lost profits, indirect damages, or special damages.

Article 17 (Personal Information)

Our company collects users' personal information Privacy Policy We handle them in accordance with the relevant guidelines.

Article 18 (Governing Law and Jurisdiction)

  1. The formation, effect, interpretation, and performance of these Terms shall be governed by HK law.
  2. Any dispute arising between the Company and users in connection with these Terms or this site shall be subject to the HK District Court as the court of first instance, depending on the amount of the lawsuit. However, if the user qualifies as a consumer, the court with jurisdiction prescribed by the Code of Civil Procedure or other applicable laws shall apply.

Article 19 (Separability)

Even if any provision of these Terms is found invalid, the remaining provisions shall remain in effect.

Article 20 (Communication)

Contact and notifications to our company shall be made by the methods prescribed by our company (such as inquiry forms or emails).